CRM Dashboard
From Commence CRM-Help
The Digital Dashboard is your “home page” when using the On-Demand software. This is the first screen you will see when logging onto the system. Here you will find a quick snapshot of daily activities such as email, calendar, opportunities, alerts and company news. To access this page from other modules, click on the House icon at the top left of your screen.
Using the “Preferences” option under “Quick Links” , and then “Home” in the “Preferences” window that appears, you can control which information appears on your own personal dashboard based upon a list of available options. This can also be done by clicking on Edit in the center of the blue bar at the top of the page.
Module Tabs
Module Tabs run across the top of your Digital Dashboard and provide quick access to the OnDemand modules that are available to you.
| Note: Your available choices will be determined by your System Administrator. You may not see all of the modules discussed in this guide. |
To go to a module, simply click on the corresponding Module Tab.
| Tab/Icon | Description |
|---|---|
| Home icon | Your “Home” button is an icon at the far left of the Module Tabs that has an image of a small house. You may click on this button at any time to go to your digital dashboard. |
| Accounts | Provides detailed information about Accounts, Contacts, and Teams. An Account is any entity with which you do business or may wish to do business. A Contact is an individual associated with an Account. Information includes name, address, telephone, fax, email, primary contact, etc. “Teams” allow multiple people to be assigned to Accounts, Sales Opportunities, Leads, or Projects. |
| The Email module is a full-function email system which provides all the basic email operations such as checking for new mail, read, reply, forward, delete, creating folders, and sending attachments. | |
| Calender | The calendar allows scheduling and organizing activities for specific dates. Scheduled activities may be viewed using a Daily, Weekly, Monthly or Annual view. You may also link to other calendars in your organization so that meetings may be scheduled when attendees are available |
| Activities | This is your personal “To Do” list. Activities tend to last for a period of time and may be completed at a future, as yet undetermined time, as opposed to calendar events which are tied to a specific date |
| Sales | Sales lets you to stay on top of opportunities “in the pipeline” and manage the sales process from the earliest prospect stage to closure, and everything in-between. |
| Leads | A lead is a potential sale, or source of a potential sale. Leads may be entered, tracked and managed in this module. Leads are converted to “Accounts” once they meet the criteria, interest or activity you or your company determine appropriate. |
| Marketing | Keep track of marketing campaigns, promotions and events and evaluate the performance of these programs. |
| Support | Track and manage customer support issues (“tickets”). Maintain a product FAQ and database. Visual graphs representing support issues and status may be generated. |
| Documents | A library of documents may be maintained such as product brochures, price list, press releases, product specifications or fact sheets. Documents may be organized by folders and sent electronically via e-mail to prospects and customers. |
| Analytics | Analytics allows you to analyze your business through the graphical representation of data. Various graphs for sales, marketing and customer support may be generated. |
| Additional | This drop-down menu provides access to additional modules. Available modules may include:
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