Adding Steps to a Marketing Program
From Commence CRM-Help
After you have created a marketing program you can then add the step or steps that represent the actions to be executed as part of the program.
From this screen you create the steps or steps for your marketing program. You can also copy similar steps and then modify each one individually.
To Add Steps
1. Click Add New Step. The Step Detail screen displays.
2. Enter a name in the Step Name field. For example:
- For email campaigns this could be "Send First Quarter Communication"
- For account task management this could be "Place Welcome Call to Customer"
3. Set the marketing program trigger:
- Select the account or lead list to associated with this marketing program step.
- Indicate when the trigger should be executed