Difference between revisions of "Support/How to Update a Ticket"
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Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page) | Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page) | ||
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::::::'''''Step-by-Step''''' | ::::::'''''Step-by-Step''''' | ||
Revision as of 07:14, 17 September 2012
A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information. Simply view ticket detail in the normal manner, edit the fields displayed, and then save your changes. Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)
- Step-by-Step
- 1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.
- 2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.
- 3. Locate the field(s) to be updated and enter your change.
- 4. Click on the “Save” button to save your updates.