Difference between revisions of "Support/How to Update a Ticket"
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Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page) | Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page) | ||
| − | |||
| + | [[File:ScreenHunter_74 Sep. 25 14.51.jpg|left]] | ||
1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear. | 1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear. | ||
2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket. | 2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket. | ||
| − | 3. Locate the field(s) to be updated and enter your change. | + | |
| + | :::3. Locate the field(s) to be updated and enter your change. | ||
| − | 4. Click on the “Save” button to save your updates. | + | :::4. Click on the “Save” button to save your updates. |
Latest revision as of 23:11, 2 December 2012
A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information. Simply view ticket detail in the normal manner, edit the fields displayed, and then save your changes. Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)
1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.
2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.
- 3. Locate the field(s) to be updated and enter your change.
- 4. Click on the “Save” button to save your updates.