View source for Support/How to Update a Ticket


A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information.  Simply view ticket detail in the normal manner, edit the fields displayed, and then save your changes.
Note:  Tickets may not be updated after they are closed.  However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)

 
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::::::'''''Step-by-Step'''''

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::::::::1.	Select “My Tickets” or “All Tickets” from the Support Module Action Panel.  A list of the specified tickets will appear.

::::::::2.	Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.

::::::::3.	Locate the field(s) to be updated and enter your change.

::::::::4.	Click on the “Save” button to save your updates.