From CommenceCRM-Help
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Tickets may be viewed at any time when using the Support module by selecting the tickets to be viewed from the Support Module Action panel. Select “My Tickets” to view your own tick-ets. Select “All Tickets” to view all tickets for your organization. Click on a ticket “Subject” or “Account Name” to view detail for that ticket. | Tickets may be viewed at any time when using the Support module by selecting the tickets to be viewed from the Support Module Action panel. Select “My Tickets” to view your own tick-ets. Select “All Tickets” to view all tickets for your organization. Click on a ticket “Subject” or “Account Name” to view detail for that ticket. | ||
| − | + | Step-by-Step | |
1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear. | 1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear. | ||
2. To view detail about a ticket, click on the ticket “Subject” or “Account Name.” | 2. To view detail about a ticket, click on the ticket “Subject” or “Account Name.” | ||
Revision as of 10:20, 14 September 2012
Tickets may be viewed at any time when using the Support module by selecting the tickets to be viewed from the Support Module Action panel. Select “My Tickets” to view your own tick-ets. Select “All Tickets” to view all tickets for your organization. Click on a ticket “Subject” or “Account Name” to view detail for that ticket.
Step-by-Step
1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.
2. To view detail about a ticket, click on the ticket “Subject” or “Account Name.”